Why Work Here?
Join a small team of brilliant and friendly people to create and sell software to aid better decisions on energy, environment, and climate”
We are seeking to hire an experienced Sales Administration Manager to join our team! Lumina is a small and growing analytics software company based in Silicon Valley. You will start as the primary sales record keeper and customer success manager while also looking for ways to develop and improve Lumina's sales processes. In the future, you will have the opportunity to expand and manage a small sales team.
Responsibilities:
• Maintain existing contracts, subscription renewals, records and relationships.
• Sustain and expand our current customer base through support, renewal, and expansion of subscriptions.
• Coordinate and collaborate with marketing, support, and consulting staff.
• Track and analyze results with periodic sales reports to the whole team.
• Develop, improve, and track email campaigns for trial and new users, and reminders for renewals.
• Identify and implement innovative sales and promotion strategies and pricing ideas.
• Analyze sales statistics to identify areas of improvement.
• Manage partnerships and form new partnerships with affiliates and resellers.
Qualifications:
• Previous experience in B2B sales or customer service for a complex technical product.
• Ability to work effectively with CRM platforms, such as SalesForce and Mailchimp.
• Meticulous attention to detail, for example, in tracking customer interactions in Salesforce.
• Ability to edit and write clear engaging English.
• Ability to build rapport with clients.
• Ability to multi-task and adapt quickly in a small company environment.
• Strong initiative and interest in improving sales processes and customer interactions.
• Nice to have experience as an Excel power user or analytics tools.
About Lumina Decision Systems:
Lumina is a small, growing software and consulting company, and creator of the Analytica platform for decision analytics. Lumina is based in Campbell, California, the nicest corner of Silicon Valley. You will work with a small friendly team of super-smart and accomplished people who all want to help you to be an amazing success in this job.
Lumina provides consulting and advanced analytic software to help organizations make challenging decisions in energy, environment, transport, finance, and healthcare. Lumina's clients range from clean-tech start-ups to Fortune 50 companies, utilities, National Renewable Energy Laboratory, Department of Energy, and the World Bank. A Lumina team won the 2014 Decision Analysis Practice Award from the INFORMS Decision Analysis Society. Max also received the 2018 Ramsey Medal for his lifetime contributions to decision analysis.
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