Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Title: Inside Sales Associate
Location: Sunnyvale, CA
Experience: 1 to 3 years

Job Summary
You will be responsible for driving new logo acquisition mid-size opportunities.

Duties/Responsibilities
• Drive $30k to $100k opportunities to closure in a highly competitive marketplace.
• Execute, manage, and deliver against pipeline and bookings targets.
• Develop contacts into leads and work through the entire sales cycle while presenting eGain’s value based on the client’s needs.
• Present eGain solutions and benefits to prospects, driving business-level outcomes to progress opportunities through the funnel.
• Form strategic alliances with key stakeholders and internal teams.
• Exceed sales targets.

Education and Experience
• 3+ years of enterprise SaaS sales experience focused on new logo acquisition
• Experience selling software solutions within the Fortune 500 Financial Services, Insurance, Telco, Retail, Healthcare, Utilities, and Government sectors.
• Working knowledge/experience in Customer Experience, Customer Service, Knowledge Management, Conversational AI, and Contact Center solutions and technologies
• Ability to travel (expected 10% or less)

Our Hiring Process is “Easy with eGain”

Step 1: Written test (takes 120 minutes)
• Aptitude section
• Functional section
We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Email your resumé to with the position title “Inside Sales Associate” in the email subject.