This phone was replaced via Apple Care less than a month ago at the Apple store at Stanford and a new Tech 21 screen cover and case were put on at the store. It is like a brand new phone. Bought originally at full price from Apple for $749. Have moved to Verizon and thought this phone could be used with Verizon but it can't. Perfect opportunity for someone looking for a new phone with no contract. (I have both the original and replacement receipts.)